I felt guilty at work today. After getting the third complaint in as many workdays, I finally had to ask Boss to tell NewGirl to get her act together about a couple of things. I’ve been trying to help her, and she’s just not taken my advice on board. I’ve known she’s been annoying people; I’m not hassling her for my own benefit, or because I dislike her. But, at the end of the day, I am not her manager; and if our callers are complaining, she needs to be Told.
So, Boss spoke with her. Apparently she was a bit miffed that I’d mentioned the complaints to Boss, not directly to her. When he explained that he’s listened to me trying to help her for weeks, and the behaviour is still occurring, she finally backed down. I guess we’ll see if she shapes up. Sigh. She’s a nice girl, and she’s trying hard (and learning!) but… common sense failure on too many things.
Despite this, she did earn some brownie points today.
I’d had a frustrating series of emails with a marketing drone who flatly refused to believe that what I was saying was technologically and factually accurate. After about four emails, and a couple of red herrings, I got bored, and asked her to phone us.
NewGirl’s phone rings.
“Service Desk, this is NewGirl, how can I help? Oh, you’ve been talking to Mahal. Mmhmm. Would you like me to put you through to her? Oh. No, it’s OK, she’s right h… oh. Anyone BUT Mahal … ?”
Blink. Blink. Coworkers within ear shot spun round, stared at the phone, and started laughing. As for NewGirl, I have never seen anyone’s face express “What the fuck?” that clearly.
“Well, you see, I’m fairly new here. Mahal sits next to me, and she actually trained me.”
“You can talk to me if you like, sure.”
“Well, yes, but if you ask a question I don’t understand, I will simply put you on hold and ask her.”
“Yes. Mmhmm. OK. Right. I’m sorry, I don’t know the answer to that, I need to ask Mahal.”
“Well, you can wait while Mahal explains the answer to me, or you can just talk to her yourself.”
Drone was eventually forced to believe that, surprisingly enough, I do know how to do my job. Her manager was conferenced in, at Drone’s request, and ended up apologising to me for Drone’s stupidity.
NewGirl +1, Mahal +1, Drone 0.